With VPI we can now quickly and efficiently retrieve and send more call recordings as .WAV files to our clients, improving customer service and increasing revenues while doing so.

- Jason Asp IT Director VPI/Mitel Customer

VPI and Mitel - Partnering for Your Success

As a Mitel Solutions Alliance (MSA) member and Mitel CommSource partner since 2002, VPI supports Mitel’s strategy for development of solutions that are global in scale and local in focus, delivering the unparalleled value advantage for any size organizations. Leveraging a wealth of experience with small to medium-sized (SMB) organizations, VPI and Mitel meet their needs of flexibility, simplicity, and agility, combined with a variety of choices for customization and integration.

The VPI/Mitel partnership provides unmatched Mitel call recording and Mitel reporting capabilities in contact centers to capture, evaluate, analyze and improve their verbal transactions. Our joint customers include Houston Postal Credit Union, Portamedic, CMRE Financial Services, Automated License Systems, Sharp County Sheriff Department, United Central Control and Webb Interactive Marketing Company.

Key Differentiating VPI/Mitel Solution Benefits
		Secure Recording Integration on Mitel 3300 ICP Platform - Known for its secure, flexible and feature-rich VoIP phone recording, VPI delivers a certified method of connecting its robust VPI CAPTURE™ phone recording system to Mitel 3300 ICP communication platform, via the Secure Recording Connector Server (SRC). The Mitel call recording solution provides mirrored voice streams from the SRC server directly to the VPI VPI CAPTURE™ phone recording server. Download the Mitel 3300IP Recording Product Datasheet.
		Tight Mitel MiTAI and Inter-Tel OAI Integration for Advanced Mitel Call Recording- VPI captures and stores a vast amount of detailed call information – anything the Mitel PBX can pass along. VPI's ability to read and record Mitel's MiTAI events directly, coupled with VPI's powerful SQL database, enables users to make extremely precise queries to find only the calls they want in less than a second. The MiTAI link integration also allows a true start and stop trigger from the MiTAI stream. Users can now achieve the same CTI phone recording capabilities at a fraction of the cost of a CTI server.
		Attractive cost of ownership and return on investment (ROI)
		Comprehensive open architecture, unified platform, interface and file formats for capture of data and audio from any source system(s) in any combination (digital, analog, VoIP telephony conventional and trunked radio, etc.)
		Unmatched flexibility in integrations and customization to precisely fit today's needs and evolve as the needs change
		Continuous employees performance improvements via automated, rules-based intraday coaching and messaging – a benefit of unique integration of VPI's quality management and agent coaching applications
		Unmatched satisfaction of VPI's customers with VPI EMPOWER™ solutions! 10 of the Fortune Top 50 companies and 4 of the top 10 U.S. largest cities rely on VPI solutions daily plus over 1,100 others.
		True docked QM dashboards that present real-time quality assurance information to agents and managers at all times

VPI and Mitel Call Recording Resources
	VPI Introduces Activ! Voice for Mitel
	VPI Mitel Call Recording Brochure
	VPI Mitel Call Quality Management Brochure
	VPI Mitel Reporting and Training Brochure
	VPI Mitel 3300 ICP Call Recording Datasheet
	Direct Secure Connection to Mitel 3300-based Solutions
	Integration with Mitel MiTAI and Inter-tel OAI