VPI Develops Reliable Call Center Management Software and Robust Contact Center Reporting Software.

Learn how to optimize quality and performance at an event near you.

Live and Virtual Events
 
Live Webinars
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VPI NG9-1-1 Recording and Quality Assurance Demonstration
February 18, 2016

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Attend the live demonstration to learn: How to save time searching for, assembling and exporting multimedia emergency incidents. How easy it is to upload photos, videos and documents to recorded incidents. Advantages of tagging incident ID, incident type and incident location from your CAD system to your recorded communications. Best practices for automating your Quality Assurance program. How to reduce liability by automatically delivering and tracking personalized training sent to your staff based on their QA scores.


 
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Accelerating Success with Real-time Performance Management



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See the results of Saddletree Research's benchmark research on the many uses and benefits of real-time contact center performance management. Learn how real-time performance management enables split-second decisions from overall contact center performance down to a single customer contact. You’ll learn today's most important contact center issues to measure and act upon in real-time and the highest-value metrics to share in real time with front line agents and managers. Discover why real-time performance management software is among the elite industry solutions with highest ROI impact.


Making QA Count: Using Analytics to Focus on Business Outcomes


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Analytics can help you transform your contact center’s quality assurance (QA) program from mere internal compliance monitoring to a business value generating engine. Analytics and workflow automation can help you reduce the manual steps required by most traditional QA programs by 60 to 80 percent. Better yet, they take you straight to what really matters – delivering insight into critical business issues and opportunities to improve customer experience and revenue outcomes. Attend this informative session to learn how to get more value from your QA program by using analytics to classify and assign interactions for review based on their business value.


IVR Gets a Brain: From Zero to Hero in Just 30 Days
On-Demmand
Online

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Traditional touch tone and speech IVRs have failed because they try to take customers down a linear path. Learn how conversational virtual call agents powered by artificial intelligence can help you successfully automate a much broader range of your inbound and outbound call types for just one-fifth of the cost of a human agent and achieve much higher call completion and customer satisfaction rates than traditional speech IVRs. You’ll also learn how several world-class organizations are already using cloud-based virtual call agents to lower costs, improve customer experience and gain a strong competitive advantage. You'll also learn about how easy it is to get started successfully automating your calls with VPI's Risk Free 30-Day Trial.


Optimizing the Customer Experience with Virtual Call Agents On-Demmand
Online

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Learn how you can now automate a much broader range of your call types for just one-fifth of the cost of a human agent and achieve much higher call completion and customer satisfaction rates than traditional speech IVRs and even some human agents. You’ll also learn how several world-class organizations are already using conversational virtual agents to lower costs, improve customer experience and gain a strong competitive advantage.