Who Should Attend?

The Public Safety Best Practices Forums are designed for emergency dispatch center managers and supervisors, quality assurance analysts, trainers, and IT decision-makers who need to stay informed about the latest industry trends, best practices, and rapidly evolving NG9-1-1 recording and QA/QI technology.

Interact with 9-1-1 Emergency Management Experts and Peers

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in public safety technology.

Who Should Attend?

The Public Safety Best Practices Forums are designed for emergency dispatch center managers and supervisors, quality assurance analysts, trainers, and IT decision-makers who need to stay informed about the latest industry trends, best practices, and rapidly evolving NG9-1-1 recording and QA/QI technology.

Interact with 9-1-1 Emergency Management Experts and Peers

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in public safety technology.

Who Should Attend?

The Public Safety Best Practices Forums are designed for emergency dispatch center managers and supervisors, quality assurance analysts, trainers, and IT decision-makers who need to stay informed about the latest industry trends, best practices, and rapidly evolving NG9-1-1 recording and QA/QI technology.

Interact with 9-1-1 Emergency Management Experts and Peers

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in public safety technology.

Who Should Attend?

The Public Safety Best Practices Forums are designed for emergency dispatch center managers and supervisors, quality assurance analysts, trainers, and IT decision-makers who need to stay informed about the latest industry trends, best practices, and rapidly evolving NG9-1-1 recording and QA/QI technology.

Interact with 9-1-1 Emergency Management Experts and Peers

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in public safety technology.

Who Should Attend?

The Public Safety Best Practices Forums are designed for emergency dispatch center managers and supervisors, quality assurance analysts, trainers, and IT decision-makers who need to stay informed about the latest industry trends, best practices, and rapidly evolving NG9-1-1 recording and QA/QI technology.

Interact with 9-1-1 Emergency Management Experts and Peers

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in public safety technology.

Connect ith over 4,500 public safety communications professionals at the largest gathering of its kind. This is your chance to share with individuals in the same field from across the country and discover solutions to your most pressing issues.

Join APCO Institute Adjunct Instructor Lori VanGilder and QA specialist Patrick Botz from VPI to learn how to implement an effective QA/QI program that combines the automated selection of priority calls for review, in addition to randomly selected calls to provide a well-rounded assessment of the performance of each telecommunicator. You'll learn how to design objective QA evaluation forms for evaluating critical call and incident types and deliver timely Coaching feedback to telecommunicators to dramatically improve the qualify of your communications.

Learn how PowerSouth Energy Cooperative modernized its communications center and boosted liability and quality control with a state-of-the-art IP dispatch and communications recording solution.  You also learn from experts at Avtec and VPI about the compelling advantages of an IP infrastructure for emergency communications, best practices for disaster recovery, and proven strategies for future-ready recording and Quality Assurance of your communications.

It is crucial to monitor the quality of emergency communications to reduce problems, limit liability and improve performance.The goal with Quality Assurance (QA/QI) is to objectively evaluate telecommunicator call processing and the ability to navigate through CAD and mapping systems. The QA process should not be perceived as punitive nor stifling, the goal is to reinforce positive performance, while correcting any deficiencies.. Call takers and dispatchers have an innate desire to do a good job, and efforts should be taken to not destroy that internal motivation. QA works best when delivered in a score-based, proactive, supportive and educational form that is well understood by all participants.

New Voice over Internet Protocol (VoIP) and cellular communications have changed the way the world communicates. They have a great potential to improve the response to emergency incidents with speed and accuracy to save lives and property. However, most legacy 9-1-1 systems can't support, record or manage Next Generation 9-1-1 (NG9-1-1) multimedia communications. The pressure is on and public safety agencies worldwide are working on migration plans and budgets to effectively transition their emergency communications processes and technologies to NG9-1-1 standards. Join NG9-1-1 experts from Mark Fletcher from Avaya and Patrick Botz from VPI, as they discuss the key steps and elements crucial to selecting and implementing a successful NG9-1-1 communications and recording solution.

VPI offers a simple, highly innovative emergency voice record, quality assurance, and call taker coaching system featuring an easy migration path. View this webinar to experience VPI EMPOWER 911 software.

View a live software demonstration of VPI's EMPOWER 911 Suite Version 5.2 for Public Safety and Security Industry

Learn how to prepare for Next Generation 9-1-1 from industry leaders, Dick Bucci (The Pelorus Group), Guy Clinch (Avaya) and Patrick Botz (VPI).

View this webcast to help establish your eligibility to apply for government funds to pay for a brand new recording system. This educational webinar will help you achieve productivity and efficiency by implementing the latest technology.

Experience the many benefits of VPI's new VPI EMPOWER™ software suite of interaction recording and contact center workforce optimization solutions. Presented by renown Industry Analyst Ted Lubowsky from DMG Consulting.