Attend the live demonstration to learn:

• How to save time searching for, assembling and exporting multimedia emergency incidents.
• How easy it is to upload photos, videos and documents to recorded incidents.
• Advantages of tagging incident ID, incident type and incident location from your CAD system to your recorded communications.
• Best practices for automating your Quality Assurance program.
• How to reduce liability by automatically delivering and tracking personalized training sent to your staff based on their QA scores.

Join APCO Institute Adjunct Instructor Lori VanGilder and QA specialist Patrick Botz from VPI to learn how to implement an effective QA/QI program that combines the automated selection of priority calls for review, in addition to randomly selected calls to provide a well-rounded assessment of the performance of each telecommunicator. You'll learn how to design objective QA evaluation forms for evaluating critical call and incident types and deliver timely Coaching feedback to telecommunicators to dramatically improve the qualify of your communications.

Learn how PowerSouth Energy Cooperative modernized its communications center and boosted liability and quality control with a state-of-the-art IP dispatch and communications recording solution.  You also learn from experts at Avtec and VPI about the compelling advantages of an IP infrastructure for emergency communications, best practices for disaster recovery, and proven strategies for future-ready recording and Quality Assurance of your communications.