VPI Develops Reliable Call Center Management Software and Robust Contact Center Reporting Software.

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Live and Virtual Events
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Recorded Webinars Webcasts
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APCO Training Webcast: Public Safety Quality Assurance Best Practices and Tools
On-Demand
Online
Online
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Join APCO Institute Adjunct Instructor Lori VanGilder and QA specialist Patrick Botz from VPI to learn how to implement an effective QA/QI program that combines the automated selection of priority calls for review, in addition to randomly selected calls to provide a well-rounded assessment of the performance of each telecommunicator. You'll learn how to design objective QA evaluation forms for evaluating critical call and incident types and deliver timely Coaching feedback to telecommunicators to dramatically improve the qualify of your communications.

http://www.vpi-corp.com/APCO-Quality-Assurance-Webcast/

Advantages of IP Dispatch and Recording, PowerSouth Case Study and Best Practices
December 7, 2011
Online

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Learn how PowerSouth Energy Cooperative modernized its communications center and boosted liability and quality control with a state-of-the-art IP dispatch and communications recording solution.  You also learn from experts at Avtec and VPI about the compelling advantages of an IP infrastructure for emergency communications, best practices for disaster recovery, and proven strategies for future-ready recording and Quality Assurance of your communications.

http://www.vpi-corp.com/ip-dispatch-webcast/