Save the date and make plans to attend the IAUG Global Conference 2012, May 20-24 in Boston, MA. The IAUG Global Conference is the premier event for Avaya customers and the one stop shop for your training needs.

Network and share best practices with thousands of fellow Avaya users, advance your career with CEU sessions, hear from top Avaya executives and participate in more than 200 educational sessions that will focus on topics such as:

• IP Telephony
• Unified Communications
• SIP
• Voice Over IP
• Cloud Computing
• Avaya Aura®
• Avaya Flare

The Optimizing Customer Contact Series is designed for executives, managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology.

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in contact center technology at these 2012 "Optimize" events.

The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region.

The NECCF is a non-profit organization and there are no membership requirements or joining fees. There is a cost for each of the quarterly events that defray the actual cost of the event itself.

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of contact centers who need to stay informed about the latest industry trends, best practices, and rapidly evolving technology.

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of contact centers who need to stay informed about the latest industry trends, best practices, and rapidly evolving technology.

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

The Optimizing Customer Contact Series is designed for executives, managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology.

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in contact center technology at these 2012 "Optimize" events.

Plan now to join us in beautiful and historic Richmond, Virginia at the Omni Richmond on the James River this September 16^th through the 19^th.  You will be joined by several hundred fellow service professionals and treated to three days of outstanding educational and networking opportunities!  Our conference last year was a huge success and we are building off that success to provide attendees with even more in terms of built in networking opportunities, high value educational sessions, highly inspirational Keynotes and FUN!!!

Lauded as one of 2011’s most highly anticipated industry events, the Contact Center Executive Summit is arguably the one conference this year that you simply can’t afford to miss. The Summit brings together accomplished leaders from across the globe to collaborate and share proven strategies and innovative best practices. By attending you’ll benefit from a wealth of valuable advice, information, and insights and that can make all the difference to the imminent success of your contact center. In order to thrive and compete, contact centers must provide truly world-class customer service – attend the Summit to learn about the latest “megatrends” and crucial proven strategies for ongoing success.

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of contact centers who need to stay informed about the latest industry trends, best practices, and rapidly evolving technology.

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

Attend the live demonstration to learn:

• How to save time searching for, assembling and exporting multimedia emergency incidents.
• How easy it is to upload photos, videos and documents to recorded incidents.
• Advantages of tagging incident ID, incident type and incident location from your CAD system to your recorded communications.
• Best practices for automating your Quality Assurance program.
• How to reduce liability by automatically delivering and tracking personalized training sent to your staff based on their QA scores.

The Michigan chapter supports NENA's mission to foster the technological advancement, availability and implementation of a universal emergency telephone number system (911).  In carrying out its mission, NENA promotes research, planning, training and education.  The protection of human life, the preservation of property the maintenance of general community security are among NENA's many objectives.

Please come visit Chrisinte Barbee, Director of Public Safety & Security Practice at VPI within Value Added Voice Solutions' Booth #1928.

The North Carolina Chapter of NENA (NC NENA) holds an annual joint conference with our sister organization, the North Carolina Chapter of the Association of Public-safety Communications Officials (NC APCO). This conference is usually held in the September timeframe in different locations throughout the state.