NG9-1-1 Recording and QA made easy.™
Mix and match the modular solutions you need.
Reliably record voice, console screen activity, text messages and data from all major telephone and radio systems with VPI CAPTURE – built to NG9-1-1 specs. Let us maximize the value of your recordings by tagging data from your CAD or incident management systems. Get to your recordings quickly and easily with secure Web based interface. VPI saves you time and prevents headaches by making everything easy:
|Instantly find and pull up recent calls or monitor live calls – even on mobile devices!|
|Drill down on heat maps, geographic mapping, and instant filters to quickly find the right recordings for Incident Recreation|
|Redact, export or securely email individual recordings or entire incidents in just a couple of clicks|
|Get fast insights with VPI’s interactive reports that turn dreaded data analysis into a fun, productive activity|
Paper and spreadsheet-based QA evaluation forms are time consuming and inefficient. Give your team the software tools they need to be able easily select and evaluate the right recordings. Our simple point and click QA form builder enables you to quickly adapt form questions, weights, and rating tools to your needs, so you can be up and running in a few minutes! Better yet, now you can automate the entire emergency dispatch case review process with VPI QUALITY’s integration to Priority Dispatch AQUA. It has never been easier to document compliance, uncover coaching opportunities, and monitor the impact of NG9-1-1 adoption on employee performance.
The skills and attitude of your call takers and dispatchers are at the heart of your emergency response. Make sure they are getting the most from your training program. With our desktop electronic coaching and learning tools, you can supplement your existing training materials with personalized learning assignments for each type of skill and incident. Assign e-courses, best practice recordings, or helpful tips manually or automatically via rules based on Quality Assurance scores awarded to dispatchers and call takers.
How much time and labor would it take for your communication center to truly understand what’s going on in your calls? And how much difference would it make to the quality and efficiency of your operations? VPI INSIGHT speech analytics provides compelling answers to both questions:
|Find calls by keyword or phrase such as “universal precaution” or “shots fired” – VPI automatically finds and classifies all recordings for you into meaningful categories|
|Automatically watch for script compliance in calls that matter for your accreditation|
|Uncover valuable insights into citizen and call taker conversation topics, behaviors, or specific incidents for investigation|
|Take faster, better informed actions to improve the quality and value of your community service|
We’re here to help. Call us and speak with a Specialist who will answer any questions you might have.
One of our Specialists will show you how the VPI software can help you optimize performance and do more with less.