VPI Develops Reliable Emergency Call Recording Logging Systems and Robust Emergency Contact Center Reporting Software.
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VPI Develops Reliable Emergency Call Recording Logging Systems and Robust Emergency Contact Center Reporting Software.
Leverage Your Recordings to Significantly Improve Your Emergency Communications
    Emergency Voice Recording and Multimedia Incident Recreation
    Call Taker Quality Assurance
    Electronic Learning and Messaging
In order to save more lives, better protect property and help prevent crimes, emergency communication centers strive to provide the highest level of service possible. The new VPI EMPOWER 911 suite, built on a proven platform with an acclaimed 15-year history, provides latest-generation tools to record, analyze, evaluate, and improve the quality of emergency call taker and dispatcher communications, while also reducing costs and personnel turnover.

VPI EMPOWER 911 combines and enhances the benefits of VPI CAPTURE PRO advanced emergency voice recording, VPI QUALITY call taker quality assessment, and VPI COACHING eLearning and training. Individually, each solution is robust and powerful, but they are exponentially more valuable when integrated.
 
VPI CAPTURE PRO™
  Reliable, Unified Emergency Voice Recording of Analog, digital and VoIP phones and radios
  Automated Capture of Incident Data from CAD Screens for Call Search, Categorization & Analysis
  Robust Incident Recreation and Instant Recall
  Maximum Security with Strong Access Rights
VPI QUALITY™
  Automated Selection of High Value Emergency Voice Recordings for Evaluation Based on Incident Type and Other Criteria
  Evaluate Individual Calls of Entire Incidents
  Flexible, Objective, Web-based Evaluation Tools for Each Type of Incident
  Comprehensive, Dynamic Reports and Real-time Alerts
VPI COACHING™
  Personalized Coaching Assignments for Each Type of Skill and Incident
  Adoption of Any Standards Based Content
  Assessment of Comprehension and Retention via Quizzes and Tests
  In-depth Reports for Tracking of Learning Progress
  Just-in-time centralized messaging
 
VPI EMPOWER 911™ – The Integrated Solution for Optimization of Public Safety Communication Centers
VPI EMPOWER 911 enables public safety organizations to proactively improve the effectiveness and speed of their call taker and dispatcher communications, while delivering additional performance and cost benefits. Now you can easily locate and evaluate all recordings of the most serious types of incidents, in order to comply with specific requirements of local government and to ensure that emergency response personnel can communicate swiftly, accurately, and as authorized, across wide spectrum of channels and disciplines. Integrated learning system will help you to quickly bridge the knowledge or performance gaps identified.

The solution can be successfully applied to the development and reinforcement of best practices and attitudes, which results in improved turnover rates and raised competence of entire groups. As employee retention improves, you will save on recruitment and training costs associated with getting new hires up-to-speed.

With the VPI EMPOWER 911 emergency voice recording and workforce optimization suite, you will be able to develop a framework for the continuous improvement of the overall operation of your center and consistently provide citizens with the highest standards in quality emergency communications service.
VPI Develops Reliable Emergency Call Recording Logging Systems and Robust Emergency Contact Center Reporting Software. 2009 HOT Product Award from APCO Public Safety Communications Magazine

















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The VPI EMPOWER 911 suite can be implemented rapidly and cost-effectively to record and automatically and assess a vast number of interactions and quickly identify the critically important ones that should be listened to, evaluated and coached on.

 

- Dick Bucci, Analyst
The PELORUS Group