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As the premier provider of contact center recording, QA and workforce optimization solutions, VPI is pleased to offer you:
 
Contact Center Optimization
in a Challenging Economy
Authored by Datamonitor
 
You'll also get full access to the VPI Contact Center Optimization Resource Library with other insightful white papers including:
Best Practices in Call Center Recording, QM and Coaching
Authored by The PELORUS Group		  
2009 Contact Center Quality Management/ Recording Report
Featuring Research from DMG Consulting		  
How Performance Analytics is Enabling Contact Centers to Achieve their Goals
Authored by and Featuring Research from Frost & Sullivan		  
Critial Call Recording Laws, Regulations and Best Practices for Ensuring Compliance
Authored by The PELORUS Group		  
 
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