Managers can view real-time and historical performance metrics, consolidated across multiple systems and locations, which may include virtual contact centers and outsourced and remote agents.
	Collect, consolidate, and present telephony, performance, and business metrics across multiple locations in real or near-real time, in the context and format appropriate for each user.
	Easily mix and match to expand your capabilities – choose from a variety of integrated workforce management, IVR, quality management, speech analytics, customer surveying, email, chat and any other system that is relevant to you.

	Deliver the right information to the right person at the right time with employee desktop dashboards, tickers and scorecards.
	Discover a problem and diagnose its root cause in a few mouse clicks – easily access and interact with the data within the highly customizable Web portal-based dashboard, using dynamic reports that can present both telephony and business data and allow you to drill from high-level summaries through layers of information on sites and teams, all the way down to individual agent information.
	Visualize and analyze any pre-defined or custom Key Performance Indicator (KPI) via reports and scorecards.
	Automatically share business intelligence with every department in your organization, including Marketing, Sales, Operations, Finance and IT – clearly showcase the value of the contact center to your business!
	Protect Sensitive Information with role-based and privilege-based security.
	Continuously align your workforce with corporate and operational goals – implement business rules to automatically send targeted alerts to the right people at the right time to ensure your objectives are met.

	Drive ongoing performance improvements – provide immediate, personalized feedback via employee desktop tickers, Web-based scorecards, just-in-time messaging, alert notifications and more.
	Automate coaching by rules-based triggering from Scorecard results – just-in-time information empowers agents to thrive and excel.
	Deliver personalized training directly to agents’ desktops to maximize effectiveness – agents learn at their own pace at their workstations, which not only boosts job satisfaction but also reduces operating costs by minimizing time spent away from customers.

	Maximize performance and accountability with real-time employee performance desktop tickers and Scorecards – enable employees to self-monitor and self-correct in real time.
	Make informed business decisions and clearly expose the value of the Contact Center to the business – with the ability to incorporate key company objectives into agent performance indicators, VPI PERFORMANCE™ contact center ACD reporting software is a valuable solution to the challenge of ensuring that each and every employee is working towards realizing the strategic vision of the organization.
	Access VPI systems directly or transparently via your other business or telephony applications – open APIs enable any level of customization and integration.
	VPI PERFORMANCE™ leverages open architecture and is platform independent – VPI's contact center reporting software can reside securely behind your firewall and work in harmony with your network operations.

	Immediately gain valuable insights and intelligence from your recorded data! With the VPI QUALITY™ quality management module, you can benefit from instant, automated delivery of call recordings for evaluation and training.
	Accelerate your contact center’s performance and operational effectiveness by adding VPI’s integrated VPI PERFORMANCE™ module that delivers real-time insights to front-line employees and managers via Web-based scorecards, drill-through reports and real-time desktop tickers.
	Easily mix and match to expand your capabilities with integrated modules for screen recording and analytics, Web-based quality assurance, electronic coaching, centralized messaging, performance management, contact center analytics and more.