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Cisco and VPI, a dedicated Cisco Technology Developer Program Partner, have teamed to help organizations of all sizes implement VPI’s Cisco Call Recording and Cisco Reporting software solutions to affordably record, evaluate, analyze and improve multimedia interactions in Cisco Unified Communications Manager (Cisco UCM), Cisco CallManager, UCC Enterprise, CTIOS and UCC Express ACD environments.
VPI, in cooperation with Cisco, has fully integrated its award-winning VPI CAPTURE Cisco Call Recording solutions with UCM platforms and its VPI PERFORMANCE Cisco Call Center Reporting Software with UCC Express and UCC Enterprise environments.
VPI’s dedication to understanding and meeting the needs of its customers has resulted in the development of VPI EMPOWER™. This highly innovative, feature-rich suite of modular applications for Cisco call recording, quality monitoring, business intelligence (BI) reporting and E-Coaching gives organizations the power to proactively manage contact center operations and intelligence – in order to optimize processes, boost productivity, enhance customer loyalty, minimize risk, and ensure regulatory compliance throughout the enterprise.
VPI EMPOWER features highly advanced, first-in-industry capabilities and is comprised of the following core software applications:
VPI’s tightly integrated Cisco UCCX call recording and Cisco UCCE call recording software is available in both advanced Cisco Automatic Call Recording, which does not require any dedicated span ports, and flexible Passive Span Port Call Recording configurations.
VPI has been reliably recording in Cisco UCC Express and Cisco UCC Enterprise environments at customer sites for several years. VPI CAPTURE Cisco call recording solution for UCC Express and UCC Enterprise integrates with the Cisco UCM at a CTI level, providing interaction recording of marked extensions and groups. Data fields such as Called and Calling Party ID, Agent ID, Extension, and others are captured by the VPI Cisco phone recording software from the Cisco PBX and stored with the call record. This provides enhanced search criteria for faster, more efficient call retrieval. Recorded phone calls can be retrieved from the VPI CAPTURE Cisco call recording system for playback and/or for distribution purposes. VPI has hundreds of satisfied clients using its Cisco UCCE call recording and UCCX call recording software solutions.
|Click here to download the VPI EMPOWER Cisco Workforce Optimization Datasheet|
|Click here to download the VPI Cisco Automatic Call Recording Datasheet|
|Click here to download the VPI Cisco Passive Span Port Call Recording Datasheet|
VPI’s VPI PERFORMANCE™ software has the ability to collect and consolidate real-time and historical performance information from Cisco CallManager (UCM), Cisco UCC Express (UCCX), Cisco UCC Enterprise and other disparate contact center systems including CRM, QA, Workforce Management and Helpdesk systems, delivering it directly to the desktops of your agents, supervisors, managers and executives.
VPI PERFORMANCE Cisco Call Center Reporting Software is knowledge on tap for the contact center, designed to optimize agent performance and to significantly reduce contact center operational costs.
There is a constant need for increased agent productivity, faster response times, monitored service quality and reduced operational costs in today’s contact centers and throughout the enterprise. To meet these requirements, VPI PERFORMANCE Cisco reporting software has the ability to access data from Cisco CallManager, UCC Express (UCCX), UCC Enterprise (UCCE or IPCC) and other data sources via VPI’s proprietary data connectors and deliver critical real-time key performance indicators to the right people. VPI has the ability to provide automatic Cisco call center reporting software updates from Cisco UCC Express or UCC Enterprise platforms, delivering continuous information to management and agents.
|Download the VPI Cisco UCC Express (UCCX) Reporting Technical Datasheet|
|Download the VPI Cisco UCC Enterprise (UCCE) Reporting Technical Datasheet|
|Learn more about the many of Benefits of VPI PERFORMANCE Reporting for Cisco UCCX|
We switched to VPI and it has been a world of difference from our previous system. It is very user friendly and customizable for our different levels of users. Support has been excellent too.
We couldn’t be more pleased with VPI. We used to struggle to perform 90 QA checks per month. Now we are at 1,680 QA evaluations per month, and keep increasing. Our staff loves it.
We have been 100% satisfied so far and are very happy we have VPI’s recording product for our PSAP center.