As
the premier provider of call recording, contact center quality
assurance and workforce optimization solutions, VPI is pleased
to offer you the following guide:
Contact
Center Agent Performance Management Benchmark Research Report Featuring Research from Ventana
Research
You'll
also get full access to the VPI Contact Center Optimization
Resource Library with other insightful white papers including:
Critial Call Recording
Laws, Regulations and Best Practices for Ensuring Compliance Authored by The PELORUS
Group
2008 Contact
Center Quality Management/ Liability Recording Trends and
Vendor Satisfaction Survey Featuring
Research from DMG Consulting
How Performance
Analytics is Enabling Contact Centers to Achieve their Goals Authored by and Featuring
Research from Frost & Sullivan
The Compelling
ROI Benefits of Contact Center Quality and Performance Management
Technologies Authored
by The PELORUS Group