Complimentary Call Center Benchmarking in this Call Center Benchmark Report from Ventana Research and VPI
QATC Call Center Benchmarking Report on Hiring, Training and Quality Assurance Best Practices

QATC Report on Contact Center Hiring, Training and Quality Assurance Best PracticesLearn dozens of best practices and contact center benchmarks for getting the right staff on board, training them well, and reviewing their customer conversations to ensure each interaction delivers value. The Quality and Training Connection (QATC), an industry association devoted to these critical functions in today’s contact center, has been surveying hundreds contact center quality assurance (QA) and training professionals for 5 years on a wide variety of topics. This 77 page call center benchmarking report is a compilation of those surveys with detailed commentary on the results.

Download your complimentary copy of the best practices report to learn about:
Best-in-class processes, call center benchmarks and solutions for hiring, training and QA.  
New ideas and call center benchmarking for quality and performance improvement based on what other organizations have implemented with success.
20 practical tips on recruitment, QA calibration, metrics, speech analytics, customer surveys, E-learning, Coaching, and more.