Complimentary Call Center Benchmarking in this Call Center Benchmark Report from Ventana Research and VPI
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As the premier provider of call recording, contact center quality assurance and workforce optimization solutions, VPI is pleased to offer you the following guide:
Contact Center Agent Performance Management Benchmark Research Report
Featuring Research from Ventana Research
You'll also get full access to the VPI Contact Center Optimization Resource Library with other insightful white papers including:
Critial Call Recording Laws, Regulations and Best Practices for Ensuring Compliance
Authored by The PELORUS Group
2008 Contact Center Quality Management/ Liability Recording Trends and Vendor Satisfaction Survey
Featuring Research from DMG Consulting
How Performance Analytics is Enabling Contact Centers to Achieve their Goals
Authored by and Featuring Research from Frost & Sullivan
The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies
Authored by The PELORUS Group