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As the premier provider of call recording, contact center quality assurance and workforce optimization solutions, VPI is pleased to offer you the following guide:

Contact Center Agent Performance Management Benchmark Research Report
Featuring Research from Ventana Research

You'll also get full access to the VPI Contact Center Optimization Resource Library with other insightful white papers including:

	Critial Call Recording Laws, Regulations and Best Practices for Ensuring Compliance Authored by The PELORUS Group
	2008 Contact Center Quality Management/ Liability Recording Trends and Vendor Satisfaction Survey Featuring Research from DMG Consulting
	How Performance Analytics is Enabling Contact Centers to Achieve their Goals Authored by and Featuring Research from Frost & Sullivan
	The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies Authored by The PELORUS Group

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Download your Complimentary Call Center Benchmarking Report Summary, Featuring Research from Ventana Research. Read the Call Center Benchmark Report to learn about Key Contact Center Benchmarks and Learn How to Optimize your Contact Center. Read the Call Center Benchmarking Report to Learn About Contact Center Benchmarking.

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