Call Recorder Solutions from VPI. Experience VPI's Award-winning Call Recorder Software Solution.
Call Recorder Solutions from VPI. Experience VPI's Award-winning Call Recorder Software Solution.

The Most Advanced, Intelligent and Secure Call Recorder Available Today!

    Unified Call Recorder for VoIP, TDM and Hybrid Environments
    Integrated Screen Analytics Powers Actionable Insights & PCI Compliance
    Secure, Centralized Web Access, Analysis and Administration
    Certified on All Major Platforms
    Adaptive, Open Web Architecture
VPI CAPTURE PRO is the most progressive, ground-breaking call and screen data call recorder available today. Highly reliable, easily implemented and remarkably effective in virtually any environment, VPI CAPTURE PRO can record your multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations. Powered by VPI Fact Finder, VPI's powerful desktop screen analytics engine, the call recorder tags important employee screen events and facts to call recordings for automated call classification and analysis centered on key business issues. VPI’s robust call recording solutions can be cost-effectively customized, scaled and adapted to meet the evolving demands of organizations of all kinds – from small- and medium-sized contact centers to global enterprises employing any combination of in-house and remote employees.
 
Easily Find High-value Call Recordings for Liability Protection, Compliance & Quality Assurance
Recording customer interactions is vital for any organization that strives to minimize risk, assure liability protection, ensure compliance, and control dispute-related costs from sales, service, claims, collections and other sensitive interactions.
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Record 100 percent of call and data interactions in high-volume, single or multi-site environments of any size. You determine what to retain and for how long.
Efficiently unify recording from any number of audio and data sources and multiple locations – TDM and VoIP telephony audio as a standard
Automatically Tag Key Business Events and Data to Recorded Interactions - extracted from employee screens via VPI Fact Finder
Centralized access and administration via secure Web-based interface – access call recordings and associated data, and create, review and send reports.
Guard your data from unauthorized access with granular user and data security rules, real time watermarking, comprehensive audit trails, and end-to-end and AES 256 encryption with key management.
Count on the industry’s most reliable call recorder – choose from a wide variety of robust, fault-tolerant configurations for uninterrupted performance and disaster recovery.

Identify Customer Interactions that Impact your Business with Powerful Reporting Tools
Get an accurate picture of customer interactions – both as they are today and as they trend over time.
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Quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual frontline employees and teams and many other patterns.
Easily search, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most.
Easily analyze call patterns – drill through layers of information within dynamic, easy to understand reports, charts and heat maps.

Rapidly Improve Service Quality and Customer Experience
Whether or not you use a formalized quality evaluation process, VPI CAPTURE PRO call recorder allows you to monitor and improve the customer service quality delivered by your local or remote employees.
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Monitor live calls across multiple locations with VPI’s real-time streaming Web technology.
Conveniently locate and playback coachable call recordings directly from a variety of standard reports.
Leverage best practice calls for training – recordings are highly portable in standard formats and small file sizes.

Achieve Greater Efficiency – Now and In the Future
VPI’s open standards call recorder technology welcomes change and meets the associated challenges with many options for fast and cost-effective reconfigurations in order to satisfy changes in legislation, increased capacity, new geographic distribution of your employee teams, or changes between centralized and distributed operation.
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Gain lasting advantage – with open standards and service oriented architecture, VPI CAPTURE PRO allows you to grow, evolve and adapt.
Benefit from unsurpassed versatility and ROI! Unified platform supports virtually any PBX – digital or analog, TDM or VoIP, individually or blended – with a unified interface and industry standard file formats.
Access VPI systems directly or transparently via your other business or telephony applications – open APIs enable any level of customization and integration.
VPI CAPTURE PRO leverages open architecture and is platform independent – it can reside securely behind your firewall and work in harmony with your network operations.

Establish a Foundation for Quality Management and Performance Optimization
Recordings of customer interactions contain a vast amount of intelligence about your processes, customer satisfaction, front-line employee performance, revenue opportunities, and chances for improvement of your strategic position in the marketplace. Learn More about the VPI Value Advantage™!
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Immediately gain valuable insights and intelligence from your recorded data! With the VPI QUALITY™ quality management module, you can benefit from instant, automated delivery of call recordings for evaluation and training.
Accelerate your contact center’s performance and operational effectiveness by adding VPI’s integrated VPI PERFORMANCE™ module that delivers real-time insights to front-line employees and managers via Web-based scorecards, drill-through reports and real-time desktop tickers.
Easily mix and match to expand your capabilities with integrated modules for screen recording and analytics, Web-based quality assurance, electronic coaching, centralized messaging, performance management, contact center analytics and more.

Call Recorder Solutions from VPI. Experience VPI's Award-winning Call Recorder Software Solution.
Sign Up for an Educational Webinar on VPI's Empower Product Line! View a Live Call Recorder Demo! Download Complimentary Call Recorder Software Solution White Papers.

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Desktop analytics is an important component of the emerging analytically-enabled quality assurance process. These applications are highly valuable because they help contact center managers reduce operating expenses while improving the customer experience.

 

- Ted Lubowsky, Industry Analyst, DMG Consulting
The savings that desktop analytics has the potential to uncover can be stunning.

 

- Paul Stockford, Saddletree Research