Advanced, Next Generation 9-1-1 Ready Recording of Emergency Communications
Trusted and proven reliable for over 15 years, VPI CAPTURE™ is the most secure Next Generation 9-1-1 ready audio and data recording solution available today. Government agencies, emergency service providers, first responders, security companies, and many other organizations worldwide rely on VPIs award-winning recording solutions to seamlessly capture, assess, assemble, and share their recorded communications from a combination of radio, CAD and telephone systems traditional and VoIP. In addition to recording interactions for risk management and evidentiary purposes, VPI CAPTURE enables organizations to improve the quality of their mission-critical voice and data interactions and deliver first-rate public safety services.
Next Generation 9-1-1 ready public safety recording
Secure, unified access to data and recordings across any number of locations
Reliable recording of traditional and VoIP call and radio interactions
Robust incident recreation and instant recall
Optional automated collection of incident data from CAD systems
VPI CAPTURE enables you to find, retrieve, and playback all of your recorded call and radio communications in just seconds! Whether for investigative or training purposes, you can quickly and accurately find all recordings related to an incident. By leveraging the advanced, powerful Web-based search interface, instant search tools, and powerful filters, you can easily retrieve, visualize and reconstruct single or multi-media events, regardless of the number of channels, recording servers, or sites involved. Authorized users can share recordings via email or export onto removable media.
Define any number of custom searches and filters for easy navigation through layers of information and fast access to your recordings.
Search by any data collected, including time, date, duration, user group, user ID, radio ID, alias, ANI/ALI and channel, to name just a few. With optional VPI Fact Finder, add incident IDs, incident types, and other valuable CAD parameters for easy identification of high-value recordings.
Tag images, video recordings, documents and annotations along the timeline of recordings for precise evidence assembly and analysis of events.
Powerful live monitoring with instant playback of earlier parts of an active call
When speed of access to calls is important, VPI CAPTURE’s Instant Recall solution is invaluable. With Instant Recall, public safety call takers, dispatchers and their supervisors can instantly playback the most recent calls or radio transmissions with the click of a mouse. This invaluable tool is very simple to use and configure, with no built-in limits for the amount of recordings that can be configured for access via Instant Recall. For convenience, upon login, users automatically receive a list of the most recent recordings with associated attributes, up to the extent of the user's rights. You can set up this view for periodic, automatic refresh. Download this fact sheet for more information.
Immediate access to the most recent calls by dispatchers, call takers, and their supervisors
Range of recordings configurable by system administrator
Interface for convenient flagging and annotation of recent calls
Standard with VPI CAPTURE, a powerful multimedia Incident Recreation tool enables you to easily find, assemble, visualize, playback and export any recorded call and radio communication involved in a single incident in just seconds! By leveraging advanced discovery tools and automatic collection of incident data from your phone, radio and CAD systems, you can search for interactions across any number of channels, recording systems and sites to assemble an accurate recreation of events for real-time or sequential playback. Download this fact sheet for more information.
Graphically visualize call and radio recordings to analyze call handling patterns and rapidly assemble and save recordings and associated evidence related to the incident directly in the application interface!
Export scenarios for playback with a self-contained media player that provides audio playback and graphical representation of recordings, data and events during the incident as they occurred, along with photo, video, and text evidence.
Easily toggle between real-time and sequential playback view in both, application interface and exported incident file.
VPI CAPTURE enables you to quickly recognize and analyze call patterns you can assess your center’s capacity and call volumes, compare the call handling patterns of your operators, ensure even workload distribution and much more! The solution allows you to visualize data in dynamic, easy to understand heat maps, charts, and reports that allow for easy navigation through layers of information (video presentation).
Customize your interface for instant Web-based access to the most important interactive reports and charts.
Use report templates to dynamically select report parameters - save customized report views under custom names
Export reports into standard formats for distribution
VPI CAPTURE is designed to allow emergency communication centers to take full advantage of an i3 network vision. VPI is an active member of the NENA Next Generation Partner Program and the NG 9-1-1 ICE 8 Planning Committee. VPI provides proven IP enabled multimedia recording and logging solutions for NG-911 environments, including call and data capture via SIP-based recording. SIP (Session Initiation Protocol) is envisioned by NENA and other governing bodies to become the protocol standard used to deliver multimedia communications over the ESInet as specified in NENA's standards. For more information, download free resource guide: Next Generation 9-1-1 Recording and Quality Assurance Guide
Consolidate and centralize multimedia incident information - telephone, radio, screen recordings, digital photos, CAD, GIS, maps, case files, video and more
Improve inter/intra-agency collaboration by easily sharing incident recordings via an email Web link or an exported file with multiple recordings and documents, visualized and played back via self-contained media player
Open standards, standardized protocols (SIP, XML), and service oriented architecture to support universal information exchange capabilities
VPI CAPTURE will integrate seamlessly into your evolving environment, leveraging proven integrations for all major telephone and radio systems, whether analog, digital or VoIP based. These integrations with Avtec, Genesis, Experient, Cisco, Avaya, Mitel, Motorola, Aspect and many more, along with exceptionally rapid implementation ensure hassle-free transition from your legacy recording technology. VPI CAPTURE is hardware platform independent built on principles of Open Architecture. This design equips your center for the greatest degree of cost-effective growth in both functionality and capacity, allows for archiving onto any standards-based devices, and supports the ease of prompt component-level service.
Adaptable design with SIP protocol support, ready to integrate into NG9-1-1 network
Open, Service Oriented Architecture, support for XML interface standard, non-proprietary hardware
Secure, unified access to recordings composed of voice and screen interactions enhanced with data, text, incident images and video
Optional automated capture of incident data from CAD systems, Location Information Server, and other sources
Avaya, Inc. is a premier, market leading developer of business communication solutions. The company provides unified communications and contact center technologies and related services directly and through its channel partners to leading businesses and organizations around the world.
VPI, Avaya’s Gold DevConnect partner for over a decade, provides proven, certified recording, data collection and reporting integrations to Avaya’s TDM and VoIP communication platforms. VPI’s call recording products are available from numerous Avaya PBX resellers around the world.
VPI and Avtec have developed an advanced integration of VPI’s recording technology with Avtec’s Scout VoIP console system for streamlined, software-only recording. Avtec is a leading provider of mission-critical dispatch console systems in North America with a suite of innovative VoIP and TDM systems that support multiple radio and telephony technologies. The certified integration of VPI CAPTURE with Avtec‘s Scout console system results in the capture of IP traffic directly from the console system, eliminating the need for spanning ports or managed switches. The integrated solution provides significant advantages over other offerings currently available. There is virtually no impact on network resources due to our direct connection to the Scout console system. VPI CAPTURE achieves superior audio quality and simplifies network design without the need to identify tap points required by other solutions.
Cisco Systems, Inc. is a progressive, globally acclaimed organization that designs, manufactures, and sells Internet Protocol (IP)-based networking and other products to the communications and IT industry worldwide, across all businesses sizes and a variety of industries. It serves the market through systems integrators, service providers, resellers, distributors, and retail partners
VPI, a dedicated Cisco Technology Developer Program Partner, has teamed up with Cisco for several years to deliver state-of-the-art voice recording , data collection and advanced reporting solutions, via certified integrations of Cisco’s VoIP communication systems with VPI’s recording and performance management applications.
Since 2002, Experient has been at the forefront of providing a true IP based mission-critical ANI/ALI Controller for PSAPs throughout the United States.As the first company to develop, install and operate a 100% IP based ANI/ALI controller, Experient has had the unique opportunity to learn and benefit from years of experience regarding issues specific to an IP based system.With a track record of never having a system down, Experient’s stands-out in both product and service!
For over 20 years, GE Security’s MASterMind™ software (formerly owned by Monitoring Automation Systems - MAS) has been recognized as the world's leading provider of security automation software.VPI (Voice Print International) provides innovative voice and screen recording technology that integrates seamlessly with the MASterMind product – a security industry software suite that consists of integrated modules for monitoring, billing, service, and sales activities. The software suite facilitates automation of virtually every operational task performed by service-based companies.
The Genesis Group is a telecommunications solutions company that creates innovative management software for the trunking network industry. Over the years they have owned and operated Motorola brand trunking systems. They have managed 23 LTR-based trunking systems for a large US company.
Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries. In public safety and professional communications Harris is a leading supplier of assured communications® systems and equipment for public safety, federal, utility, commercial and transportation markets — with products ranging from the most advanced IP voice and data networks, to next-generation, secure public safety-grade LTE (Long-Term Evolution) solutions for voice, video and data applications, to industry leading multiband, multimode radios for analog, digital and P25 based communications, whether conventional, trunked, and hybrid conventional and trunked systems.
VPI CAPTURE offers a variety of methods of audio and data capture from all types of Harris radio systems. VPI integrates this radio-communications data with other forms of recorded communications such as telephone, microphone, or latest-generation means of communication via mobile devices, consolidating all recordings and their alphanumeric attributes for a unified, comprehensive access and use. This comprehensive data collection provides for a the most advanced, unified monitoring of PSAP communications, analysis, reporting, and incident recreation, as well as integrated management of quality via objective, on-line form based evaluation and electronic learning system that offers an unprecedented degree of automation in both, quality control and improvement.
Intergraph public safety and security software lets you quickly receive calls at a dispatch center or detect threats through sensors and video, assess the severity of incidents, and respond quickly and efficiently to allocate resources, transforming vast amounts of data into actionable intelligence and promote multi-agency collaboration. Using Intergraph solutions, all personnel share a common operational picture, instilling confidence and promoting smarter decision-making that saves lives and protects property.
VPI integrates with Intergraph CAD system - the CAD data is used for automated classification and visualization of recorded call taker and dispatcher calls and screens for fast evidence assembly and value-driven analysis – by incident types, numbers, severity, and/or other parameters.
Motorola Solutions connects people through technology. Businesses and government agencies around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them. Motorola’s diverse portfolio of two-way radio products including analog, digital and P25 options for government and public safety allows customers to focus on their mission, not the technology. Better information. Better decisions. Better outcomes.
VPI recording systems provide a variety of options for recording audio and data that originate from Motorola radio systems, whether conventional or trunked, analog, digital or P25. In trunked Motorola radio system environments, VPI CAPTURE provides for de-trunking integration with the collection of attributes of recordings such as talk group, Unit ID, alias and more, integrating this data with all other alphanumeric data elements that are either automatically collected or manually entered. This comprehensive data collection provides for a the most advanced, unified monitoring of PSAP communications, analysis, reporting, and incident recreation, as well as integrated management of quality via objective, on-line form based evaluation and electronic learning system that offers an unprecedented degree of automation in both, quality control and improvement.
TriTech Software Systems provides highly integrated public safety products and services to police, fire and EMS agencies that address nearly every facet of public safety command and control, deployment, logistics, and decision support. People rely on communications personnel and the Computer-Aided Dispatch (CAD) system every day. Whether it’s a burglary in progress, a structure fire, or a domestic situation, taking control of these calls is vital. The number one priority is clear: the rapid dispatch of relevant resources to the community.
VPI provides enhanced incident tracking, reporting and assessment via TriTech (CAD) system integration that automates tagging of incident data to recordings of communications. The CAD data is used for automated classification and visualization of recorded call taker and dispatcher calls for fast evidence assembly and value-driven analysis – by incident types, numbers, severity, and/or other parameters. When combined with photos, videos and documents tagged to recordings, all vital evidence is easily accessible for review. The consolidated, multimedia view of event data enables investigators, auditors and trainers to accurately reconstruct how each incident was handled.
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