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Call Logging Software from VPI. Experience VPI's Award-winning Call Logging Software Solution.
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Call Logging Software from VPI. Experience VPI's Award-winning Call Logging Software Solution.
Advanced, Next Generation 9-1-1 Ready Recording of Emergency Communications

Trusted and proven reliable for over 15 years, VPI CAPTURE™ is the most secure Next Generation 9-1-1 ready audio and data recording solution available today. Government agencies, emergency service providers, first responders, security companies, and many other organizations worldwide rely on VPI’s award-winning recording solutions to seamlessly capture, assess, assemble, and share their recorded communications from a combination of radio, CAD and telephone systems – traditional and VoIP. In addition to recording interactions for risk management and evidentiary purposes, VPI CAPTURE enables organizations to improve the quality of their mission-critical voice and data interactions and deliver first-rate public safety services.

Proven Benefits

    Next Generation 9-1-1 ready public safety recording
    Secure, unified access to data and recordings across any number of locations
    Reliable recording of traditional and VoIP call and radio interactions
    Robust incident recreation and instant recall
    Optional automated collection of incident data from CAD systems

Attend this live demonstration for first-hand experience. Additional insights and best practices are shared in video case study by the City of Edmond, OK and in free resource guide Emerging Best Practices in Public Safety Recording, Quality Assurance and Training.
 
Search & Playback
 

VPI CAPTURE enables you to find, retrieve, and playback all of your recorded call and radio communications in just seconds! Whether for investigative or training purposes, you can quickly and accurately find all recordings related to an incident. By leveraging the advanced, powerful Web-based search interface, instant search tools, and powerful filters, you can easily retrieve, visualize and reconstruct single or multi-media events, regardless of the number of channels, recording servers, or sites involved. Authorized users can share recordings via email or export onto removable media.

Define any number of custom searches and filters for easy navigation through layers of information and fast access to your recordings.
Search by any data collected, including time, date, duration, user group, user ID, radio ID, alias, ANI/ALI and channel, to name just a few. With optional VPI Fact Finder, add incident IDs, incident types, and other valuable CAD parameters for easy identification of high-value recordings.
Tag images, video recordings, documents and annotations along the timeline of recordings for precise evidence assembly and analysis of events.
Powerful live monitoring with instant playback of earlier parts of an active call

 

VPI CAPTURE provides straightforward tools for precision search and playback – to save time, define your own filters and custom searches that you run most frequently and save them under custom names in a menu that you can pull up and use with one click.VPI CAPTURE provides straightforward tools for precision search and playback – to save time, define your own filters and custom searches that you run most frequently and save them under custom names in a menu that you can pull up and use with one click.

 
Instant Recall
 

When speed of access to calls is important, VPI CAPTURE’s Instant Recall solution is invaluable. With Instant Recall, public safety call takers, dispatchers and their supervisors can instantly playback the most recent calls or radio transmissions with the click of a mouse. This invaluable tool is very simple to use and configure, with no built-in limits for the amount of recordings that can be configured for access via Instant Recall. For convenience, upon login, users automatically receive a list of the most recent recordings with associated attributes, up to the extent of the user's rights. You can set up this view for periodic, automatic refresh. Download this fact sheet for more information.

Immediate access to the most recent calls by dispatchers, call takers, and their supervisors
Range of recordings configurable by system administrator
Interface for convenient flagging and annotation of recent calls

 

Instant Recall interface provides one-click access to the most recent calls. You can resize and place this list view window anywhere on your desktop or minimize it for as-needed access.Instant Recall interface provides one-click access to the most recent calls. You can resize and place this list view window anywhere on your desktop or minimize it for as-needed access. Supervisors can easily select desired channels for fast access to the most recent calls of call takers or dispatchers they are responsible for.Supervisors can easily select desired channels for fast access to the most recent calls of call takers or dispatchers they are responsible for.

 
Multimedia Incident Recreation
 

Standard with VPI CAPTURE, a powerful multimedia Incident Recreation tool enables you to easily find, assemble, visualize, playback and export any recorded call and radio communication involved in a single incident in just seconds! By leveraging advanced discovery tools and automatic collection of incident data from your phone, radio and CAD systems, you can search for interactions across any number of channels, recording systems and sites to assemble an accurate recreation of events for real-time or sequential playback. Download this fact sheet for more information.

Graphically visualize call and radio recordings to analyze call handling patterns and rapidly assemble and save recordings and associated evidence related to the incident – directly in the application interface!
Export scenarios for playback with a self-contained media player that provides audio playback and graphical representation of recordings, data and events during the incident as they occurred, along with photo, video, and text evidence.
Easily toggle between real-time and sequential playback view – in both, application interface and exported incident file.

 

Authorized users can easily assemble multiple voice and screen recordings along with any applicable evidence images, videos or documents into an incident collection and save it under custom name for future review or export.Authorized users can easily assemble multiple voice and screen recordings along with any applicable evidence images, videos or documents into an incident collection and save it under custom name for future review or export.

 
Reporting
 

VPI CAPTURE enables you to quickly recognize and analyze call patterns – you can assess your center’s capacity and call volumes, compare the call handling patterns of your operators, ensure even workload distribution and much more! The solution allows you to visualize data in dynamic, easy to understand heat maps, charts, and reports that allow for easy navigation through layers of information (video presentation).

Customize your interface for instant Web-based access to the most important interactive reports and charts.
Use report templates to dynamically select report parameters - save customized report views under custom names
Export reports into standard formats for distribution

 

Graphical data presentations provide fast status overview and insights into the most important trends. Selected graphs are dynamic in nature and provide direct access to playback of recordings they represent.Graphical data presentations provide fast status overview and insights into the most important trends. Selected graphs are dynamic in nature and provide direct access to playback of recordings they represent.

 
NG 9-1-1
 

VPI CAPTURE is designed to allow emergency communication centers to take full advantage of an i3 network vision. VPI is an active member of the NENA Next Generation Partner Program and the NG 9-1-1 ICE 8 Planning Committee. VPI provides proven IP enabled multimedia recording and logging solutions for NG-911 environments, including call and data capture via SIP-based recording. SIP (Session Initiation Protocol) is envisioned by NENA and other governing bodies to become the protocol standard used to deliver multimedia communications over the ESInet as specified in NENA's standards. For more information, download free resource guide: Next Generation 9-1-1 Recording and Quality Assurance Guide

Consolidate and centralize multimedia incident information - telephone, radio, screen recordings, digital photos, CAD, GIS, maps, case files, video and more
Improve inter/intra-agency collaboration by easily sharing incident recordings via an email Web link or an exported file with multiple recordings and documents, visualized and played back via self-contained media player
Open standards, standardized protocols (SIP, XML), and service oriented architecture to support universal information exchange capabilities

 

VPI EMPOWER 911 consolidates and streamlines recording and access to many different types of modern communications, tagging them with associated incident data, images and video recordings for enhanced scope of captured evidence.VPI EMPOWER 911 consolidates and streamlines recording and access to many different types of modern communications, tagging them with associated incident data, images and video recordings for enhanced scope of captured evidence.

 
Integrations
 
VPI CAPTURE will integrate seamlessly into your evolving environment, leveraging proven integrations for all major telephone and radio systems, whether analog, digital or VoIP based. These integrations with Avtec, Genesis, Experient, Cisco, Avaya, Mitel, Motorola, Aspect and many more, along with exceptionally rapid implementation ensure hassle-free transition from your legacy recording technology. VPI CAPTURE is hardware platform independent – built on principles of Open Architecture. This design equips your center for the greatest degree of cost-effective growth in both functionality and capacity, allows for archiving onto any standards-based devices, and supports the ease of prompt component-level service.

Adaptable design with SIP protocol support, ready to integrate into NG9-1-1 network
Open, Service Oriented Architecture, support for XML interface standard, non-proprietary hardware
Secure, unified access to recordings composed of voice and screen interactions enhanced with data, text, incident images and video
Optional automated capture of incident data from CAD systems, Location Information Server, and other sources

Avtec

VPI and Avtec have developed an advanced integration of VPI’s recording technology with Avtec’s Scout VoIP console system for streamlined, software-only recording. Avtec is a leading provider of mission-critical dispatch console systems in North America with a suite of innovative VoIP and TDM systems that support multiple radio and telephony technologies. The certified integration of VPI CAPTURE with Avtec‘s Scout console system results in the capture of IP traffic directly from the console system, eliminating the need for spanning ports or managed switches. The integrated solution provides significant advantages over other offerings currently available. There is virtually no impact on network resources due to our direct connection to the Scout console system. VPI CAPTURE achieves superior audio quality and simplifies network design without the need to identify tap points required by other solutions.

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Experient

Since 2002, Experient has been at the forefront of providing a true IP based mission-critical ANI/ALI Controller for PSAPs throughout the United States.  As the first company to develop, install and operate a 100% IP based ANI/ALI controller, Experient has had the unique opportunity to learn and benefit from years of experience regarding issues specific to an IP based system.  With a track record of never having a system down, Experient’s stands-out in both product and service!
GE Security

For over 20 years, GE Security’s MASterMind™ software (formerly owned by Monitoring Automation Systems - MAS) has been recognized as the world's leading provider of security automation software.VPI (Voice Print International) provides innovative voice and screen recording technology that integrates seamlessly with the MASterMind product – a security industry software suite that consists of integrated modules for monitoring, billing, service, and sales activities. The software suite facilitates automation of virtually every operational task performed by service-based companies.

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Genesis Trunking Network Management Solutions

The Genesis Group is a telecommunications solutions company that creates innovative management software for the trunking network industry. Over the years they have owned and operated Motorola brand trunking systems. They have managed 23 LTR-based trunking systems for a large US company.