Record and analyze the entire customer experience.

VPI CAPTURE provides unmatched variety of options for accessing single-media or multimedia recordings – interface and manner of search depends on the needs and objectives of each user. Time, date, length of call, channel, agent, inbound/outbound tags and many other standard and custom call criteria can be captured with each recorded call. Subsequently, you can quickly and easily search by any combination of this data, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters that leverage business and telephony events and data.

With VPI’s real-time streaming Web technology, you can monitor live calls across multiple locations, or conveniently locate and playback recordings directly from a variety of graphical and tabular reports and heat map visualizations.

Search and playback interface provides at-glance views of events that occurred during calls for fast visual assessment Integrated Heat Maps provide powerful, interactive visualizations of search results

When speed of access to calls is important, VPI CAPTURE’s Instant Recall solution is invaluable. With Instant Recall, public safety call takers, dispatchers and their supervisors can instantly playback the most recent calls or radio transmissions with the click of a mouse. This invaluable tool is very simple to use and configure, with no built-in limits for the amount of recordings that can be configured for access via Instant Recall. For convenience, upon login, users automatically receive a list of the most recent recordings with associated attributes, up to the extent of the user's rights. You can set up this view for periodic, automatic refresh. Download this fact sheet for more information.

Instant Recall interface provides one-click access to the most recent calls. You can resize and place this list view window anywhere on your desktop or minimize it for as-needed access. Supervisors can easily select desired channels for fast access to the most recent calls of call takers or dispatchers they are responsible for.

Standard with VPI CAPTURE, a powerful multimedia Incident Recreation tool enables you to easily find, assemble, visualize, playback and export any recorded call and radio communication involved in a single incident in just seconds! By leveraging advanced discovery tools and automatic collection of incident data from your phone, radio and CAD systems, you can search for interactions across any number of channels, recording systems and sites to assemble an accurate recreation of events for real-time or sequential playback. Download this fact sheet for more information.

Authorized users can easily assemble multiple voice and screen recordings along with any applicable evidence images, videos or documents into an incident collection and save it under custom name for future review or export.

VPI CAPTURE enables you to quickly recognize and analyze call patterns – you can assess your center’s capacity and call volumes, compare the call handling patterns of your operators, ensure even workload distribution and much more! The solution allows you to visualize data in dynamic, easy to understand heat maps, charts, and reports that allow for easy navigation through layers of information (video presentation).

Graphical data presentations provide fast status overview and insights into the most important trends. Selected graphs are dynamic in nature and provide direct access to playback of recordings they represent.

VPI CAPTURE is designed to allow emergency communication centers to take full advantage of an i3 network vision. VPI is an active member of the NENA Next Generation Partner Program and the NG 9-1-1 ICE 8 Planning Committee. VPI provides proven IP enabled multimedia recording and logging solutions for NG-911 environments, including call and data capture via SIP-based recording. SIP (Session Initiation Protocol) is envisioned by NENA and other governing bodies to become the protocol standard used to deliver multimedia communications over the ESInet as specified in NENA's standards. For more information, download free resource guide: Next Generation 9-1-1 Recording and Quality Assurance Guide

VPI EMPOWER 911 consolidates and streamlines recording and access to many different types of modern communications, tagging them with associated incident data, images and video recordings for enhanced scope of captured evidence.

VPI CAPTURE will integrate seamlessly into your evolving environment, leveraging proven integrations for all major telephone and radio systems, whether analog, digital or VoIP based. These integrations with Avtec, Genesis, Experient, Cisco, Avaya, Mitel, Motorola, Aspect and many more, along with exceptionally rapid implementation ensure hassle-free transition from your legacy recording technology. VPI CAPTURE is hardware platform independent – built on principles of Open Architecture. This design equips your center for the greatest degree of cost-effective growth in both functionality and capacity, allows for archiving onto any standards-based devices, and supports the ease of prompt component-level service.