Trusted and proven reliable for over 15 years, VPI CAPTURE ESSENTIAL™ is the most secure Next Generation 9-1-1 ready audio and data recording solution available today. Government agencies, emergency service providers, first responders, security companies, and many other organizations worldwide rely on VPI’s award-winning recording solutions to seamlessly capture, assess, assemble, and share their recorded communications from a combination of radio, CAD and telephone systems – traditional and VoIP. In addition to recording interactions for risk management and evidentiary purposes, VPI CAPTURE ESSENTIAL enables organizations to improve the quality of their mission-critical voice and data interactions and deliver first-rate public safety services.
Please fill out this form to get the VPI CAPTURE ESSENTIAL Communications Recording fact sheet |
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You’ll also get access to dozens of other valuable white papers, research reports, Webcasts and more in the VPI Resource Center.![]() |
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Next Generation 9-1-1 ready public safety recording | |
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Secure, unified access to data and recordings across any number of locations | |
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Reliable recording of traditional and VoIP call and radio interactions | |
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Robust incident recreation and instant recall | |
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Optional automated collection of incident data from CAD systems |
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We have been 100% satisfied so far and are very happy we have VPI’s recording product for our PSAP center.
- Captain John Hubbard
Bentonville Police Department |
Search & Playback |
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VPI CAPTURE provides unmatched variety of options for accessing single-media or multimedia recordings – interface and manner of search depends on the needs and objectives of each user. Time, date, length of call, channel, agent, inbound/outbound tags and many other standard and custom call criteria can be captured with each recorded call. Subsequently, you can quickly and easily search by any combination of this data, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters that leverage business and telephony events and data. With VPI’s real-time streaming Web technology, you can monitor live calls across multiple locations, or conveniently locate and playback recordings directly from a variety of graphical and tabular reports and heat map visualizations. |
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Instant Recall |
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When speed of access to calls is important, VPI CAPTURE’s Instant Recall solution is invaluable. With Instant Recall, public safety call takers, dispatchers and their supervisors can instantly playback the most recent calls or radio transmissions with the click of a mouse. This invaluable tool is very simple to use and configure, with no built-in limits for the amount of recordings that can be configured for access via Instant Recall. For convenience, upon login, users automatically receive a list of the most recent recordings with associated attributes, up to the extent of the user's rights. You can set up this view for periodic, automatic refresh. Download this fact sheet for more information. |
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Multimedia Incident Recreation |
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Standard with VPI CAPTURE, a powerful multimedia Incident Recreation tool enables you to easily find, assemble, visualize, playback and export any recorded call and radio communication involved in a single incident in just seconds! By leveraging advanced discovery tools and automatic collection of incident data from your phone, radio and CAD systems, you can search for interactions across any number of channels, recording systems and sites to assemble an accurate recreation of events for real-time or sequential playback. Download this fact sheet for more information. |
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Reporting |
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VPI CAPTURE enables you to quickly recognize and analyze call patterns – you can assess your center’s capacity and call volumes, compare the call handling patterns of your operators, ensure even workload distribution and much more! The solution allows you to visualize data in dynamic, easy to understand heat maps, charts, and reports that allow for easy navigation through layers of information (video presentation). |
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NG 9-1-1 |
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VPI CAPTURE is designed to allow emergency communication centers to take full advantage of an i3 network vision. VPI is an active member of the NENA Next Generation Partner Program and the NG 9-1-1 ICE 8 Planning Committee. VPI provides proven IP enabled multimedia recording and logging solutions for NG-911 environments, including call and data capture via SIP-based recording. SIP (Session Initiation Protocol) is envisioned by NENA and other governing bodies to become the protocol standard used to deliver multimedia communications over the ESInet as specified in NENA's standards. For more information, download free resource guide: Next Generation 9-1-1 Recording and Quality Assurance Guide |
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Integrations |
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VPI CAPTURE will integrate seamlessly into your evolving environment, leveraging proven integrations for all major telephone and radio systems, whether analog, digital or VoIP based. These integrations with Avtec, Genesis, Experient, Cisco, Avaya, Mitel, Motorola, Aspect and many more, along with exceptionally rapid implementation ensure hassle-free transition from your legacy recording technology. VPI CAPTURE is hardware platform independent – built on principles of Open Architecture. This design equips your center for the greatest degree of cost-effective growth in both functionality and capacity, allows for archiving onto any standards-based devices, and supports the ease of prompt component-level service. |
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Customer Success |
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We switched to VPI and it has been a world of difference from our previous system. It is very user friendly and customizable for our different levels of users. Support has been excellent too.
We couldn’t be more pleased with VPI. We used to struggle to perform 90 QA checks per month. Now we are at 1,680 QA evaluations per month, and keep increasing. Our staff loves it.
We have been 100% satisfied so far and are very happy we have VPI’s recording product for our PSAP center.