QATC Report on Contact Center Hiring, Training and Quality Assurance Best Practices

QATC Report on Contact Center Hiring, Training and Quality Assurance Best PracticesLearn dozens of best practices for getting the right staff on board, training them well, and reviewing their customer conversations to ensure each interaction delivers value. The Quality and Training Connection (QATC), an industry association devoted to these critical functions in today’s contact center, has been surveying hundreds contact center quality assurance (QA) and training professionals for 5 years on a wide variety of topics. This 77 page report is a compilation of those surveys with detailed commentary on the results.

Download your complimentary copy of the best practices report to learn about:
Best-in-class processes and solutions for hiring, training and QA.  
New ideas for quality and performance improvement based on what other organizations have implemented with success.
20 practical tips on recruitment, QA calibration, metrics, speech analytics, customer surveys, E-learning, Coaching, and more.