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Workforce Optimization Made Easy. Mix and Match the Moduar Solutions You Need.
VPI EMPOWER™ is the world’s first fully Web 2.0-based Workforce Optimization software suite that integrates call recording, quality management, interaction analytics, performance reporting, E-learning and virtual call agent technology to help you improve customer experience, optimize operational performance and ensure compliance.
Every module within the VPI EMPOWER call center management software suite comes standard with analytics embedded to equip you with the real-time knowledge and tools you need to drive continuous, proactive improvements across your customer-facing operations. VPI EMPOWER is a robust set of workforce optimization tools that will make a significant impact on your bottom line.
VPI EMPOWER combines and enhances the benefits of VPI CAPTURE, VPI QUALITY PRO, VPI PERFORMANCE and VPI VirtualSource. Individually, each solution is robust and powerful, but they are exponentially more valuable when integrated.
Call Audio Recording Interactions Recording Call Quality Monitoring Precision Quality
MonitoringReal-Time Reporting &
AnalyticsVirtual Call Agents 
Live Webinar
Live VPI Demo: Improving Quality Assurance with Analytics and Workflow Automation
Join us for a live demonstration to see how these new QA solutions can take you straight to what really matters – delivering insight in...
Live Webinar
Webcast: Healthcare Call Automation Best Practices
Learn how leading healthcare providers and suppliers of all types and sizes are greatly reducing unnecessary costs by automating the right ty...
Live Webinar
Learn how leading healthcare providers and suppliers of all types and sizes are greatly reducing unnecessary costs by automating the right ty...
Recorded Webinar
Accelerating Success with Real-time Performance Management
See the results of Saddletree Research's benchmark research on the many uses and benefits of real-time contact center performance management. Learn...
Recorded Webinar
Making QA Count: Using Analytics to Focus on Business Outcomes
Analytics can help you transform your contact center’s quality assurance (QA) program from mere internal compliance monitoring to a business ...
Live Webinar
Getting Workforce Optimization Right
There is immense pressure on contact centers to improve customer satisfacti...
Recorded Webinar
IVR Gets a Brain: From Zero to Hero in Just 30 Days
Traditional touch tone and speech IVRs have failed because they try to take customers down a linear path. Learn how conversational virtual call age...
Recorded Webinar
Optimizing the Customer Experience with Virtual Call Agents
Learn how you can now automate a much broader range of your call types for just one-fifth of the cost of a human agent and achieve much higher call...
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