Call Center Business Intelligence Solutions from VPI. Experience VPI's Award-winning Call Center Business Intelligence Solution

Find surprises before they find you.™

Customer Experience BI

Your ability to deliver a superior customer experience is a crucial differentiator. Why wait for the reports you need to optimize service delivery and business outcomes when you can analyze and act on your data now?

View a Live Call Center Dashboards and BI Demo!

Everything you need at your fingertips.

With VPI Intelligence, you get everything you need to effectively manage your contact center at your fingertips - a single source of truth. No more waiting days for the reports you need. VPI call center dashboards help you identify surprises earlier and make confident decisions with clear, accurate information to establish the best course of action.

Please fill out this form to get the VPI INTELLIGENCE Contact Center Business Intelligence (BI) fact sheet

You’ll also get access to dozens of other valuable white papers, research reports, Webcasts and more in the VPI Resource Center.

VPI INTELLIGENCE Contact Center Business Intelligence (BI)

Beyond your dream Call Center Dashboard.
A Workspace to make your job easier.

Why leave your call center dashboard when you can do all this from it?

  • Playback and act on flagged call recordings
  • QA scheduled interactions from your To-Do list
  • Access to your favorite reports
  • Drill through charts to get to the root cause
  • Check the status of your agents and queues
View a Live Call Center Dashboards and BI Demo!

Business Intelligence built for contact centers from the ground up.

Easy to Connect with Pre-built Dataconnectors

Metrics Designer with 500+ Metrics Out-of-box

Analyze Structured and Unstructured Speech Analytics Data

Integrated Recording, Quality Assurance and WFO Workflow

20+ Years Contact Center Domain Expertise

Align and empower everyone with the right metrics at the right time.

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Reports and dashboards TV Wallboards View a Live Call Center Dashboards and BI Demo!

Easily connect to the data you
need from any number of systems.

We’ve already developed pre-built dataconnectors to most ACD/dialer, CRS, helpdesk, collections, and servicing systems. Homegrown systems? No problem. Our call center business intelligence integration tools are up for the task.

View a Live Call Center Dashboards and BI Demo!

Experience a Demo to see what VPI can do for you.

Speak with a VPI Specialist about your specific needs and get a front row seat to a better tomorrow.

Schedule a demo, or give us a call at .

VPI Customer Ratings and Reviews

VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.

Roger Gallup Support Manager, Zoll Medical Corporation
Zoll Medical Corporation Customer Succes 5 Star Quote

VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.

Brandon Olsen Technical Project Manager, Black Hills Energy
Black Hills Energy Customer Succes 5 Star Quote

We have easily doubled our QA productivity with VPI. You can't afford not to use this software.

Jack Fuller Crew Manager, Norfolk Southern Corporation
Norfolk Southern Corporation Customer Succes 5 Star Quote