Your ability to deliver a superior customer experience is a crucial differentiator. Why wait for the reports you need to optimize service delivery and business outcomes when you can analyze and act on your data now?
With VPI Intelligence, you get everything you need to effectively manage your contact center at your fingertips - a single source of truth. No more waiting days for the reports you need. VPI call center dashboards help you identify surprises earlier and make confident decisions with clear, accurate information to establish the best course of action.
Please fill out this form to get the VPI INTELLIGENCE Contact Center Business Intelligence (BI) fact sheet
You’ll also get access to dozens of other valuable white papers, research reports, Webcasts and more in the VPI Resource Center.
Why leave your call center dashboard when you can do all this from it?
We’ve already developed pre-built dataconnectors to most ACD/dialer, CRS, helpdesk, collections, and servicing systems. Homegrown systems? No problem. Our call center business intelligence integration tools are up for the task.
VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.
VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.
We have easily doubled our QA productivity with VPI. You can't afford not to use this software.