Call Center IQ Executive Report on Call Center Performance, Operations and Technology

Call Center IQ Executive Report on Call Center Performance, Operations and TechnologyAlways designed to serve customers, the call center is now committed to satisfying them. In order to honor that commitment, organizations must calibrate their call center operations with the notion of customer satisfaction. It is within this customer-centric landscape that Call Center IQ issues its annual Executive Report on Call Center Performance, Operations and Technology. Constructed with call center benchmarking data from CCIQ’s annual Call Center Performance and Operations survey and colored with insights from thought leaders including Patrick Botz from VPI, the report unpacks and assesses the state of call center operations.

Download your complimentary copy of the call center benchmarking report to learn:
How you compare to today’s best-in-class contact centers.  
How organizations are measuring and managing call center performance.
Trends in agent engagement and development, quality assurance, and technology purchasing and implementation.
How today’s call centers must transform to deliver the results for which their businesses and their customers are looking.