VPI is well positioned in the market for wide adoption due to its seamless integration with Avaya call recording solutions. The company’s proven success in the market, coupled with the portfolio it has to offer can help to drive growth over the long term.

- Susan J. Campbell Editor

VPI and Avaya - Partnering for Your Success

VPI, an Avaya DevConnect Gold technology partner, has been installing tightly integrated VoIP phone recording systems to Avaya PBX platforms and delivering incredible performance for over 12 years.

VPI's dedication to understanding and meeting the needs of its customers has resulted in the development of VPI EMPOWER™. This highly innovative, feature-rich suite of modular applications for call recording, quality monitoring, performance analytics and eCoaching gives organizations the power to proactively manage contact center operations and intelligence – in order to optimize processes, boost productivity, enhance customer loyalty, minimize risk, and ensure regulatory compliance throughout the enterprise.

VPI EMPOWER features highly advanced, first-in-industry capabilities and is comprised of the following core software applications:

		Communications Platforms: Avaya Communications Manager 5.1.2 and Avaya AES 4.2
		CTI Dialer/Soft Dialer - Proactive Contact 4.01
		Hard Dialer - Proactive Contact 4.01
		Communication Manager and AES 3.1.2 (via TSAPI)
		CT 4.0 and S8700 Media Server IP Connect*
		IP Office*
		Avaya's CTConnect 5.0 and DEFINITY Server 1.2*

* D-Channel monitoring available!

VPI’s award-winning integrated suite of Avaya phone recording and Avaya reporting solutions empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise – all while leveraging their new or existing Avaya PBX. The VPI and Avaya partnership enables organizations to actively identify and maximize opportunities and minimize risk with the most advanced Avaya call recording and Avaya reporting software available today. 

VPI's robust data collection process provides a vitally important consolidated view into both inbound and outbound performance for those Avaya customers running both Avaya CMS and Avaya Proactive Contact. VPI PERFORMANCE™ delivers real-time and historical reports and scorecards as well as dashboards – all pulling data from the Avaya PBX. This unprecedented access to cross-system performance data has an enormous impact on improving contact center performance.

VPI's Avaya call recording products are available from hundreds of Avaya PBX resellers around the world to provide a solution for interaction recording and consolidated real-time reporting as a complement to Avaya PBX product offerings or as a stand-alone solution.

  VPI-Avaya Call Recording and Contact Center Performance Management
  Avaya and VPI VoIP Call Recording and Quality Monitoring