VPI and Avaya - Avaya Call Recording, Avaya Reporting, Avaya Quality Monitoring and Avaya Call Center Dashboard Software

Avaya compliant call recording, reporting and workforce optimization (WFO) solutions

VPI EMPOWER™
Avaya Compliant Solutions

Mutual Customers

American Suzuki Motor Corporation
Cemex
Chicago Transit Authority
CNN / Turner Broadcasting
Lockheed Martin
Norfolk Southern Corporation
Orange County 311 (FL)
PNC Bank
Protection One
Qualfon
Seattle Children
Sony
Stewart Title
United Airlines

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Please fill out this form to get the VPI Avaya Compliant Recording and Workforce Optimization Software fact sheet

You’ll also get access to dozens of other valuable white papers, research reports, Webcasts and more in the VPI Resource Center.

VPI Avaya Compliant Recording and Workforce Optimization Software

Maximize your Avaya intrastructure investment with the Call Recording, Analytics and Call Center Reporting software from VPI - ranked #1 in Customer Assurance & Adaptability.

Avaya and VPI, a dedicated Avaya DevConnect Select Product Partner, have teamed to help organizations of all sizes implement VPI's Avaya tested call recording, call center reporting and workforce optimization (WFO) software solutions to affordably capture, evaluate, analyze and improve multimedia interactions in Avaya environments.

VPI, in cooperation with Avaya for over 15 years, has fully integrated its award-winning VPI CAPTURE Call Recording and Quality Monitoring with Avaya Aura, Avaya Aura Communication Manager, Avaya Aura Application Enablement Services, Avaya Proactive Contact predictive dialing system and Avaya IP Office, and its VPI PERFORMANCE Contact Center Reporting Software with Avaya CMS and Avaya Proactive Contact predictive dialing system.

Award-winning Avaya Compliant Call Recording & Workforce Optimization Solutions

VPI’s dedication to understanding and meeting the needs of its has resulted in the development of VPI EMPOWER™. This easy to use, feature-rich suite of modular workforce optimization software applications works with Avaya communications platforms to provide call recording, quality monitoring, analytics, performance management reporting and E-Learning to give organizations the power to proactively manage contact center operations and intelligence in order to optimize processes, boost productivity, enhance customer loyalty, minimize risk, and ensure regulatory compliance throughout the enterprise.

The VPI EMPOWER Workforce Optimization (WFO) solution is comprised of the following mix-and-match software applications:

Avaya Compliant Call Recording and Quality Monitoring

VPI CAPTURE is the most progressive, ground-breaking Avaya compliant-tested call audio and screen recording solution available today. Highly reliable, easily implemented and remarkably effective in virtually any environment, VPI CAPTURE can record multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations. VPI’s robust Avaya compliant call recording solution can be cost-effectively customized, scaled and adapted to meet the evolving demands of organizations of all kinds – from small and medium-sized contact centers to global enterprises employing any combination of in-house and remote employees.

VPI’s Avaya complliant call recording technology is available in both advanced Avaya compliant multi-registration call recording, which does not require any dedicated span ports, and flexible Avaya compliant passive span call recording configurations.

Click here to download the VPI Avaya Compliant Multi-Registration Call Recording Datasheet
Click here to download the VPI Avaya Compliant Passive Span Call Recording Datasheet

Avaya Compliant Call Center Reporting, Dashboards, Scorecards and Desktop Tickers

VPI’s VPI PERFORMANCE™ Avaya compliant call center reporting software has the ability to collect and consolidate real-time and historical performance information from one or multiple Avaya Call Management Systems, Avaya Proactive Contact and other CRM, QA, WFM, help desk ticketing and home-grown systems throughout the enterprise, delivering it directly to the desktops of contact center agents, managers and executives. VPI PERFORMANCE Avaya compliant reporting software is knowledge on tap for the contact center, designed to optimize agent performance and to significantly reduce contact center operational costs.

There is a constant need for increased agent productivity, faster response times, monitored service quality and reduced operational costs in today’s contact centers and throughout the enterprise. To meet these requirements, VPI’s VPI PERFORMANCE Avaya compliant call center reporting software has the ability to access data from Avaya CMS, Avaya Proactive Contact and other data sources via VPI’s proprietary data connectors and deliver critical real-time key performance indicators to the right people.

Click here to view a list of Call Center Reports for use with Avaya Call Management System
Click here to view a list of Call Center Reports available for Avaya Proactive Contact

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VPI Customer Ratings and Reviews

VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.

Roger Gallup Support Manager, Zoll Medical Corporation
Zoll Medical Corporation Customer Succes 5 Star Quote

VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.

Brandon Olsen Technical Project Manager, Black Hills Energy
Black Hills Energy Customer Succes 5 Star Quote

We have easily doubled our QA productivity with VPI. You can't afford not to use this software.

Jack Fuller Crew Manager, Norfolk Southern Corporation
Norfolk Southern Corporation Customer Succes 5 Star Quote