VPI CAPTURE is the most progressive, ground-breaking Avaya call audio and screen recording solution available today. Highly reliable, easily implemented and remarkably effective in virtually any environment, VPI CAPTURE can record multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations. VPI’s robust Avaya call recording solution can be cost-effectively customized, scaled and adapted to meet the evolving demands of organizations of all kinds – from small and medium-sized contact centers to global enterprises employing any combination of in-house and remote employees.

VPI’s tightly integrated Avaya call recording technology is available in both advanced Avaya Multi-registration Recording, which does not require any dedicated span ports, and flexible Avaya Passive Span Recording configurations.

VPI's VPI PERFORMANCE™ Avaya Call Center Reporting software has the ability to collect and consolidate real-time and historical performance information from one or multiple Avaya CMS', Avaya Proactive Contact / PDS and other CRM, QA, WFM, help desk ticketing and home-grown systems throughout the enterprise, delivering it directly to the desktops of contact center agents, managers and executives. VPI PERFORMANCE Avaya CMS Reporting and Avaya Proactive Contact Reporting software is knowledge on tap for the contact center, designed to optimize agent performance and to significantly reduce contact center operational costs.

There is a constant need for increased agent productivity, faster response times, monitored service quality and reduced operational costs in today’s contact centers and throughout the enterprise. To meet these requirements, VPI’s VPI PERFORMANCE Avaya Reporting software has the ability to access data from Avaya CMS, Avaya Proactive Contact and other data sources via VPI’s proprietary data connectors and deliver critical real-time key performance indicators to the right people.