Reliably Record 100% of Your Call and Radio Communications
No matter what happens, the VPI CAPTURE™ recording system keeps on recording - full time, all the time. Robust, resilient and configurable for any degree of redundancy, VPI CAPTURE™ has been designed for high-volume recording of mission-critical telephone and radio communications. Rely on VPI’s 911 call recording solution to seamlessly capture, assess, assemble, and share your recorded communications and associated data from a combination of traditional or trunked radio, CAD and circuit-switched and VoIP telephone systems. Centralized storage configurations are available for seamless access to recordings that originate from any number of locations. Optionally record one or multiple console screens to evaluate synchronized audio and screen playback.

Quickly and Easily Find and Retrieve All Call and Radio Communications
Whether for investigative or training purposes, it’s vital to be able to quickly and accurately recreate an entire incident from beginning to end. The VPI CAPTURE™ public safety recording system enables you to find, retrieve, and playback any and all of your recorded call and radio communications in just seconds! By leveraging VPI CAPTURE's™ advanced search interface, you can easily retrieve, visualize and reconstruct events, regardless of the number of channels, recording servers, or sites. VPI’s public safety recording solution enables you to easily reconstruct and analyze incidents – search by any captured data and graphically visualize call and radio recordings to rapidly assemble, save and deliver incident evidence. Whether saved scenarios are accessed within the application or exported, both the audio and graphical representation of recordings and events are reviewed exactly as they occurred during the incident. In addition you can also rapidly playback the most recent calls or radio transmissions via VPI CAPTURE's™ Instant Recall feature – even those that are still in progress. Configure Instant Recall for access to any number of recordings. Enhanced with VPI Fact Finder, VPI CAPTURE PRO™ enables you to improve precision of search and retrieval of your recorded call and radio communications. By leveraging VPI CAPTURE PRO's™ advanced search interface and automated call categorization by case numbers, incident IDs, and other valuable CAD parameters, you can easily find and visualize high-value recordings and reconstruct incidents, regardless of the number of channels, recording servers, or sites involved.

Easily Add Capabilities as Your Recording Needs Grow and Change
The VPI CAPTURE™ logger enables you to adapt to changing emergency communication technologies and legislation. Leveraging open standards and service oriented architecture, VPI CAPTURE™ is designed to adapt, evolve, and expand as your needs change, while protecting your initial investment. Attain hassle-free transition from recording traditional to IP-based communications. VPI CAPTURE™ supports both types of interactions, even co-existing in the same system as a hybrid recording solution. Regardless of the source, all recordings are consolidated and stored in the same file format and can be accessed and analyzed in a unified fashion via the single interface.

Count on Ultimate Security
The VPI CAPTURE™ recording system tirelessly collects, processes and safeguards critical evidence without exposing your data to unauthorized access. The solution guards your data from unauthorized access with strong user authentication management, comprehensive audit trails, granular definitions of user access rules down to specific functions and channels, and end-to-end AES 256 encryption of the application and data with key management. Every call record within the VPI application is watermarked in real time to ensure authenticity and preserve the integrity of your evidence.

Enjoy Hassle Free Maintenance
With commercially-off-the-shelf (COTS) equipment and redundant, hot-swappable key components, most equipment failures don’t stop the VPI CAPTURE™ logger from recording. Instead, the failed component can be replaced with an item purchased at a local computer store without ever shutting down the system. If service is required, VPI’s factory trained technical experts are just one phone call away on our 24/7 hotline. These specialists use VPI software to remotely diagnose the problem and most issues are resolved right over the phone in conjunction with immediate remote access to your system.

Improve Dispatcher and Call Taker Performance with Straightforward Evaluations
Regular quality assessment of call taker and dispatcher performance and their adherence to established communication center goals and procedures is vital for your liability protection, accreditation, and funding. Whether or not you use a formalized quality evaluation process, the VPI CAPTURE™ call recording system allows you to monitor and improve the quality of service delivered by your call takers or dispatchers. Monitor live calls across multiple locations with VPI’s real-time streaming technology. Conveniently locate and playback coachable call or radio recordings – either by using Search and Discover interface, or directly from a variety of standard reports, or even by navigation through graphical Heat-Maps! Leverage best practice calls for training – recordings are highly portable in small file sizes and can be delivered as files embedded with convenient self-contained graphical player interface.

Advanced Quality Assessment and Coaching
VPI EMPOWER 911™ combines and enhances the benefits of VPI CAPTURE™, VPI CAPTURE PRO™, VPI QUALITY™ and VPI COACHING™. Individually, each solution is robust and powerful, but they are exponentially more valuable when integrated. For organizations with more advanced quality assessment needs, the VPI QUALITY™ call taker quality assessment solution collects evaluation results in a centralized database, where they are automatically analyzed. Gain unprecedented insight into productivity and service levels of your center, quality of service to the public, and effectiveness of training programs. Reports and graphs can be saved, printed or exported to standard file types for delivering feedback to call takers or other purposes. VPI COACHING™ delivers personalized training content for each user, closely matched to his or her individual needs. Training content, as well as reports on results of training can be accessed via customized Web dashboards or desktop tickers.