eBook: 9-1-1 Quality Assurance and Improvement Tips and Tools

9-1-1 Quality Assurance Tips and ToolsRegardless of where you are on your journey to implementing an effective Quality Assurance program, the new APCO NENA ANSI-approved standard for Quality Assurance and Improvement (QA/QI) offers a fresh perspective on making it better for everyone at your agency. Cognizant of NG 9-1-1 transition underway, it draws from contributions of expert practitioners. Learn about recommendations, practical tips and helpful software tools in this e-book that are based on hands-on experience of those agencies that already perfected smart ways of doing QA.

Download your complimentary copy of the eBook to learn how to:

Speed up the process of finding the right calls and incidents to evaluate.  
Design objective QA audit forms to expose problem areas that matter.
Close the loop with faster improvement by automating feedback, reports, and coaching.
Enjoy improved employee morale and reduced liability risk.